Millwood Animal Hospital in Springfield, Missouri

They quoted us $27/night for boarding my dog. I was excited and asked if that was for not neutered, as other businesses I called were quoting me around $50/ night. They never told me any different. When dropping him off the care giver says 'oh! your dog is not neutered' to which I replied 'No, is this a problem?' She said no and nothing else was said. The employee was very friendly and took us on a tour. My daughter and I completed the tour and went on vacation. When I picked my dog up Sunday, a week later I noticed my bill was double the originally quoted price. I asked why I was charged more. At that point The employee explained that it is $55/night. I told her I was never told that price and she very politely apologized but unable to do much. After two weeks of calling and leaving multiple messages for the owner to please contact me and being told the owner was out of office but should be back the next day, the owner finally returns my call and says basically I was told multiple times of the cost difference and that no money will be refunded and offered to wash my dog for compensation.